My longest period of unemployment

(Baxters Recruitment 0 hours ad-hoc work) reference Laurel at Baxters 01325 382 626

Duties include

Wrapping pallets correctly for storage, loading and delivery to clients

Box labeling during holiday cover and when needed

Packing on various machines to cover lunches

Adherence to health and safety as in a machine/factory driven environment

Transferable skills would include a basic health and safety certificate.

However this may need renewing, I am still capable of providing risk assessments.

Duties include

Remote connect to citrix environment or shadow connection to help with diagnosis of system and or network

Returning calls on reciept of inbound incident for further diagnosis

Remote connect to and managment of citrix accounts for further diagnosis and citrix printer/profile setup

Setup active directory user accounts and password resets

Setup of Latop including Operating system and applications from an image install

sophos security install and setup with update server then shipping to user.

Logging tool admin (incident management) including closure of calls possibly older or missed from audit that were no longer viable faults as user no longer with the company.

Service Desk Agent For Rolls-Royce, Reference Kevin brown operations manager. Seconded

Based in Rolls Royce Derby for Windows 7 Triage desk for two months from July through to August.

Home Desk, St Bede’s/St Cuthbert’s house bracken hill business park Peterlee, sr8 2rs

Taking up to 30+ calls daily on variety of Windows based and specialist software environments

Active directory elements include:-

Microsoft Office Issues:-

Outlook issues:-

Logging cases to 2nd and 3rd line support with initial base troubleshooting

First Call Resolution on all calls possible and or enough first time troubleshooting to help 2nd and or 3rd if needed

Procedural Calls to include diverting requests to correct supporter for completion as not dealt with on at desk level

Incident management of own cases, redirected to other teams and or further troubleshooting then to final stage closes/confirmation of resolution

Liaise with secured Teams on Rolls-Royce secured sites progress incidents to resolution

Also Knowledge of Citrix server farm management including profile refreshes.

Connection and browser issues relating to security and SSL

Xerox Printer Faults and MS office fault diagnosis and repair of documents Barring issues with support relating backup and restore processes.

Knowledge of restore methods from Backup locations on server NAS drives

VPN troubleshooting including connections from IPass Wifi hotspots and or home LAN and administration of RSN tokens.

I was also security cleared for MOD networks through the defense vetting agency

Astral House Senhouse Road Darlington

Service desk technician dealing with variety of Orange branded handsets and faults

Diagnosing for 2nd and 3rd line TSA agents with enough basic troubleshooting leading to resolution

Helping new customers with phone operation

Signal and coverage help regarding poor coverage and or out of service bulletins

Manual network selection and phone signal operations including diagnosis of environment for better signal quality.

Marton road, Middlesbrough, TS4 2HF

General Bar Staff

Serving customers

Stock replenishment

Keeping bar area clean and tidy, ready for new customers

Contact Jean on 01642 220241. Possibly avaialbe from the Resolution Hotel in Whitby

Please Scroll To Education Below

Albert road Middlesbrough

General manager & Licensee

Contact Stuart Bowse at One leisure 0191 3741111

General Bar Staff

Technical helpdesk agent for the Department for Work and Pensions (D.W.P)

St Bede’s/St Aiden’s contact centre Bracken hill business ParkPeterlee

Answer calls and Diagnose system faults enable solutions over an active directory network

Able to communicate effectively to clients throughout the DWP estate including job centre plus team members as well as team leaders.

Experience in the Aspect and Avaya phone systems, Most Microsoft packages and operating systems and network support.

deliver quality through a service level agreement with client (DWP)

Technical helpdesk agent for Job centre plus Vender Management team

The vender management team dealt with high priority calls from job centres with Xerox printer faults, this would entail:-

And to deliver quality through a service level agreement with client (JC+)

Relief Management in and around Manchester, total time four years plus

Riley’s Manchester (Deansgate) 4 weeks in unit management cover.

Riley’s Whitefield 2 weeks management cover

Riley’s Belle Vue 4 weeks management cover

Transferred to Chorlton Riley’s and have covered 4 weeks management cover

Training and development

Basic food hygiene

Basic health and safety

Basic first aid

Cellar management

Various customer service courses identifying up/on/suggestive sales. As well as delivering high standards in table service to the customer.

BII personal license holder

12 Page Website Written In HTML4 & CSS2

Redeveloped These Skills To HTML5 & CSS3 and added w3.css java

Presentation On The Commandments Of Computing

Principles Of Programming & Front End Creation

3 Stage Exam Based Assesment

Identifying Requirements Through Design Specification

Production of Design Document to Specification

Creation Of New System Based of Design

System Creation Elements Include:-

Data Protection Act 1998

Computer Missuse Act 1990

Communications Act 2003

Theft Act 1968

Fraud Act 2006

Predominatly In Microsoft Excel and Office Programs